Great to hear you love the machine, please let us know if you need any further assistance.
We now have a helpdesk also just email [email protected] if you need help.
I did not see this, but basically did the same thing on my own thinking I have “cheated” my way to getting the measurements that I want. I assumed things would have come pre measured but if this is how it’s intended to be used I guess all is well.
Thank you for your help/clarification. Love the machine overall.
I have acquired an old keencut arrow mat cutter – I read somewhere that the Ultimat Futura replaced it… so I thought I might be able to ask a question here. I understand that support is no longer available.
I just want to know what kind of blades I should get. I found the manual but it does not say what kind of blades. Do I use the medium-duty double blade CA50-019? Some online stores say those blades can be used for vertical cutting – but no mention of bevel cut. Do I use the same blade for both bevel and straight cut? Which blade would I use for bevel? I live in Canada.
Thanks so much for any answers you might have to help me source replacement blades.
Hi Philippe,
Firstly, your English is actually very good, and an awful lot better than my French! The start of cut finger (the aluminium block our push down) has two purposes. It both positions the blade in the correct position and by pressing down on it firmly holds the cutting head in position preventing it from moving away from you as the blade enters. So as you say it is a question of strength when pushing the finger down, you will notice there are teeth on the underside of it to help.
I hope that helps, please let us know if we can be any further assistance.
Let me apologize if my english is far from perfect, I am french. I have a question about the Start of Cut Finger, sometimes it’s moving a little bit back when I insert the blade and then I get a little beginning overcut.
When I make wrong and how to avoid that problem ? Just a question of strengh ? Thanks for your help.
Yes you are, but also check you are using the best blade for your passe-partout type. For example if it is conservation quality it is likely to be quite hard and be better with a TECH S 012 blade. If you would like to learn more about blades there is information in the instruction manual. Please let us know if we can be any further help.
Yes you are, but also check you are using the best blade for your passe-partout type. For example if it is conservation quality it is likely to be quite hard and be better with a TECH S 012 blade. If you would like to learn more about blades there is information in the instruction manual. Please let us know if we can be any further help.
Hi Johan,
The grooving tool is specific to the thickness of aluminium composite, you will see a number marked on the side of the grooving tool holder this should match the thickness of the board (i.e. If it is marked with a ‘3’ it is for 3mm thick board).
The adjustment you have made sets the tool in the correct position in relation to the surface of the board and the tool holder is preset for the depth of cut. We have manufactured them in this way because the blade depth is very important and needs to be set to within a small fraction of a millimetre to work properly. So the extra expense for having two tools if you use two thicknesses of board is outweighed by the time and material wasted to try and get the blade set to its optimum depth each time you change from one thickness to another.
I hope that is all helpful, please let us know if you have any further questions.
I have a futura which we love, but the end cut stop is out by 5mm and I don’t seem able to recalibrate it, can anyone help?
Thanks!
Thank you very much for getting back to me so quickly. Thats the information I need and more. I greatly appreciate the help.
-Devin K. Shields
Hi Devin,
As you say, it is supposed to rotate so that it lays flat on any thickness. However, it should not rotate such that it does so easily when the slideway is raised and flops over to the right, if that is happening try lifting the black handle up all the way and rotate the slideway one full turn clockwise then return the black handle down to its normal position and see if it flops over still. If it does repeat the process (although this is unlikely).
Hope that helps
Keencut
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